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Shopna

Contact support

Order questions, delivery times, returns and refunds. If you have an order number or a tracking link, have it ready — it makes this a one-minute conversation.

Something that needs a record?

Open a support ticket for a damaged item, a refund or a delivery that went wrong. Every reply lands in one thread you can come back to, rather than in a call nobody wrote down.

Open a ticketYour tickets

Tickets need an account, so they stay attached to you. Checking out as a guest? Use the phone or WhatsApp below.

Checking on an order?

The tracking link in your confirmation email shows the live status, including the courier once the parcel is handed over.

Track your orderRead the FAQ

Talk to us

  • Phone

    09678 123 456

    Fastest for anything urgent.

  • WhatsApp

    8801678123456

    Send a photo if something arrived damaged.

  • Email

    hello@shopna.com.bd

    Best for anything with an attachment or a long history.

  • Address

    House 42, Road 11, Banani, Dhaka 1213